CLAAS Service – you can always rely on it.
As well as building reliable and durable machines, CLAAS and its partners back this up with outstanding service support – across all our machines, and every aspect of your operation.
CLAAS Service offers an outstanding package based on the knowledge, experience, commitment and passion of a multitude of highly motivated individuals. Day after day, CLAAS employees and partners are working on getting the most out of technologies, products and a dense logistical network – for customers like you.
The effective delivery of that service depends on some key factors:
Speed – there when you need us.
Prompt availability is based on a dense service network and personally assigned salespeople, technical advisers and customer service staff. We'll be there whenever you need us – everywhere, quickly, and reliably.
And if needed, our CLAAS sales partners always have access to current online information and systems, to respond quickly to your problem and find the optimum solution.
100% operational reliability
The use of CLAAS ORIGINAL spare parts fitted by service technicians is your best guarantee of maximum operational reliability.
Our spare parts are perfectly fitted, premium-quality standard parts produced by state-of-the-art manufacturing processes, with ongoing quality control inspections.
High-tech equipment with customised support
State-of-the-art workshops with the latest diagnosis equipment for meticulous fault detection and fast, reliable cost calculations.
And if a repair is required, our CLAAS service partners have the tools required to get the job done quickly and inexpensively.
Comprehensive documentation for clarity and transparency
The Technical Documentation department ensures the availability of complete, up-to-date documentation for the entire product range in all the relevant languages.
CLAAS remote diagnosis – TELEMATICS
Along with the productivity gains from wireless network links, CLAAS TELEMATICS in your harvesting machine also allows rapid intervention by CLAAS service technicians when required. The vehicle data can be transferred via mobile telephone and internet technologies directly to to the diagnostics device or the technician's computer. This enables the technician to provide an accurate diagnosis irrespective of the physical location, and then arrive at your farm with the necessary replacement parts. The time savings add up to fuller use of your machine's capacity.
An innovative process technology for conditioning long-chopped maize – more milk, healthier livestock.
CLAAS is partner of 365FarmNet
From the field to the shed – a software program to network all areas of production.